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Pets Villa Help Centre

Need help? We are here to answer your frequently asked questions. Check out our customer care and Q&A section at Pets Villa.

General Questions | Pets Villa

Payment Options. At Pets Villa, we offer various ways for you to pay for your order, including the following: Visa, Maestro, MasterCard, UnionPay, Apple Pay, Google Pay and more.

Payment | Pets Villa

Standard delivery will take between 2 to 4 business days. Express delivery will take between 1 to 2 business days. Our team works hard to dispatch your items within 2 business days after an order is placed.

Shipping | Pets Villa

Return your order to Pets Villa. Contact our customer service team on info@petsvilla.co.uk. Refer to Refund Policy.

Returns Help | Pets Villa

Frequently asked questions for Pets Villa. Find the answers to commonly asked questions to help solve your queries. Alternatively, get in contact with us on info@petsvilla.co.uk.

Frequently Asked Questions | Pets Villa

Frequently asked questions in regards to Pets Villa's subscription service.

Our Subscriptions | Pets Villa

Check out the frequently asked questions about our Rewards and Paw Points.