We will get back to you as soon as possible

Pets Villa Help Centre

<p>At Pets Villa, we currently ship to Mainland UK, <span id="isPasted" style="border: 0px solid rgb(229, 231, 235); --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent;">Northern Ireland, the Isle of Man and Northern Scotland.&#xA0;</span></p>

At Pets Villa, we currently ship to Mainland UK, Northern Ireland, the Isle of Man and Northern Scotland.

Where do you ship to?

Shipping | Pets Villa

What is the status of my order?

Can I change/cancel my order?

How long does it take to ship my order?

Where do you ship?

The item I received is not the same as the description/photograph.

General Questions | Pets Villa

Which currency will I be charged in?

What payment methods do you accept?

Do you accept 3 or 4 times payment option?

Is there an alternative way to pay?

Payment | Pets Villa

Do you offer fast shipping?

How can I track my package?

What if I am not home?

Do you accept returns?

Can I exchange an item?

Are returns free?

How long does it take to process a return?

Returns Help | Pets Villa

Do you have a physical store?

How can I find the description of an item?

Do you offer local delivery?

How long does it take to dispatch an order?

How do I contact/book the Grooming Room?

What is the Online Vet?

Frequently Asked Questions | Pets Villa

How do I subscribe for an item?

How do I manage my subscription?

I can't change/cancel my subscription. Why?

What is the shipping fee on a subscription?

Can I skip/pause an order on my subscription?

Can I return a subscription item?

Our Subscriptions | Pets Villa

How do I sign up for rewards?

What are the Reward Points called?

How can I collect Paw Points?

How do I spend my Paw Points?

Do I earn Paw Points with my subscription products too?

How long do I have to spend my rewards coupon?

Rewards | Pets Villa

Where do you ship to?Updated 2 years ago