Do you have a physical store?
Our physical store is located in Birmingham City Centre. You can find us at:. Arcadian Centre, 41 Bromsgrove Street, Birmingham, B5 6NU.
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Frequently Asked Questions | Pets Villa
Frequently asked questions for Pets Villa. Find the answers to commonly asked questions to help solve your queries. Alternatively, get in contact with us on [email protected].
How can I find the description of an item?
Click on the item that you would like to know more about and scroll slightly to see the descriptions and dimensions (if applicable).
Do you offer local delivery?
We do local delivery within 3 miles from our store - B5 6SE.
How long does it take to dispatch an order?
We aim to dispatch any orders placed before 2pm within 2 business days.
How do I contact/book the Grooming Room?
In order to book your pet into the Grooming Room, click on the website tab 'Grooming Room' and then click 'Book Now' to see what options are available. Alternatively, contact our store on 0121 439 2860. On our Grooming Room tab on the website, you ar
What is the Online Vet?
Pets Villa has partnered up with BuddyCare to provide an Online Vet for our customers to use to discuss any non-emergency queries they may have. *If you have an emergency or a sick pet, please take them to your local vet for immediate assistance. If