Frequently asked questions in regards to Pets Villa's subscription service.
When adding an item to your basket you should be presented with purchase options of either One Time Purchase or a Subscribe and Save option. Select subscribe and save and start your subscription with us today. To further manage your prescription plea
To manage your subscription, click the little cat icon in the top right to go to 'account' then choose 'manage subscription'. Please note: you are only to amend your subscription after 2 orders have been fulfilled. If you have any issues please conta
If you are unable to amend or cancel your subscription it is likely due to the fact that you have not yet had 2 orders fulfilled. Please ensure that your subscription has been sent out twice before amending or cancelling. If you need further assistan
The shipping fee remains the same as when you order from our online store. If you spend under £35 the shipping fee is £4.99. If you spend over £35 the shipping is free.
You are able to skip or pause your subscription up to 5 working days prior to the set dispatch date. Unfortunately, we are unable to skip or pause your subscription if it is after this period. To do this, go to the cat icon at the top right corner an
You are able to return your subscription item as long as it is in line with our Return & Refund Policy. Please follow the clear instruction on how to return an item. If you have any queries or issues please email us on [email protected].