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Returns Help | Pets Villa
Return your order to Pets Villa. Contact our customer service team on [email protected]. Refer to Refund Policy.
Do you accept returns?
You have 14 days from receiving your order in which to return it. Please send us an email to [email protected] within 14 days of receiving your order, and we'll let you know how to return it. Once we receive your return, we will check the conditio
Can I exchange an item?
Once you have received your order you have 14 days to return/exchange an item. Please contact us on [email protected] for enquiries on returns and exchanges.
Are returns free?
No, the customer is responsible for covering the cost of returns. To arrange for a return please contact us on [email protected] for more information.
How long does it take to process a return?
Our dedicated team have 2 working days to respond to any return & refund enquiries.