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Pets Villa Help Centre

<p><span style="font-family: Arial,Helvetica,sans-serif;">Our product images and descriptions are directly from the manufacturer. If you find that your item does not match the image and/or description please contact us on <a href="mailto:info@petsvilla.co.uk">info@petsvilla.co.uk</a> to allow us to solve this issue.&#xA0;</span></p>

Our product images and descriptions are directly from the manufacturer. If you find that your item does not match the image and/or description please contact us on info@petsvilla.co.uk to allow us to solve this issue.

The item I received is not the same as the description/photograph.

General Questions | Pets Villa

What is the status of my order?

Can I change/cancel my order?

How long does it take to ship my order?

Where do you ship?

Which currency will I be charged in?

What payment methods do you accept?

Do you accept 3 or 4 times payment option?

Is there an alternative way to pay?

Payment | Pets Villa

Where do you ship to?

Do you offer fast shipping?

How can I track my package?

What if I am not home?

Shipping | Pets Villa

Do you accept returns?

Can I exchange an item?

Are returns free?

How long does it take to process a return?

Returns Help | Pets Villa

Do you have a physical store?

How can I find the description of an item?

Do you offer local delivery?

How long does it take to dispatch an order?

How do I contact/book the Grooming Room?

What is the Online Vet?

Frequently Asked Questions | Pets Villa

How do I subscribe for an item?

How do I manage my subscription?

I can't change/cancel my subscription. Why?

What is the shipping fee on a subscription?

Can I skip/pause an order on my subscription?

Can I return a subscription item?

Our Subscriptions | Pets Villa

How do I sign up for rewards?

What are the Reward Points called?

How can I collect Paw Points?

How do I spend my Paw Points?

Do I earn Paw Points with my subscription products too?

How long do I have to spend my rewards coupon?

Rewards | Pets Villa

The item I received is not the same as the description/photograph.Updated a year ago