Need help? We are here to answer your frequently asked questions. Check out our customer care and Q&A section at Pets Villa.
You can track your order here. You will need your email address and tracking number to hand. We will always try to pack your order into as few parcels as possible, however, for larger orders we may need to send your order in more than one parcel. In
Once an order is placed, our processing department works swiftly to ensure prompt delivery. Regrettably, we are unable to accommodate changes or cancellations once an order has been submitted. We apologise for any inconvenience this may cause and app
Currently, we aim to dispatch your item(s) in 2 business days after placing an order. Once your order has been dispatched, you will receive your tracking number.
Currently, we ship to the Mainland UK, Northern Ireland, the Isle of Man and Northern Scotland.
Our product images and descriptions are directly from the manufacturer. If you find that your item does not match the image and/or description please contact us on [email protected] to allow us to solve this issue.