We will get back to you as soon as possible

Pets Villa Help Centre

Pets Villa has partnered up with BuddyCare to provide an Online Vet for our customers to use to discuss any non-emergency queries they may have.&#xA0;*If you have an emergency or a sick pet, please take them to your local vet for immediate assistance.&#xA0;If you have any further queries about our Online Vet please <a href="https://petsvilla.co.uk/pages/online-vet">visit the page</a> on our website or contact us on <a data-fr-linked="true" href="mailto:info@petsvilla.co.uk">info@petsvilla.co.uk</a>.&#xA0;

Pets Villa has partnered up with BuddyCare to provide an Online Vet for our customers to use to discuss any non-emergency queries they may have. *If you have an emergency or a sick pet, please take them to your local vet for immediate assistance. If

What is the Online Vet?

Frequently Asked Questions | Pets Villa

What is the status of my order?

Can I change/cancel my order?

How long does it take to ship my order?

Where do you ship?

The item I received is not the same as the description/photograph.

General Questions | Pets Villa

Which currency will I be charged in?

What payment methods do you accept?

Do you accept 3 or 4 times payment option?

Is there an alternative way to pay?

Payment | Pets Villa

Where do you ship to?

Do you offer fast shipping?

How can I track my package?

What if I am not home?

Shipping | Pets Villa

Do you accept returns?

Can I exchange an item?

Are returns free?

How long does it take to process a return?

Returns Help | Pets Villa

Do you have a physical store?

How can I find the description of an item?

Do you offer local delivery?

How long does it take to dispatch an order?

How do I contact/book the Grooming Room?

How do I subscribe for an item?

How do I manage my subscription?

I can't change/cancel my subscription. Why?

What is the shipping fee on a subscription?

Can I skip/pause an order on my subscription?

Can I return a subscription item?

Our Subscriptions | Pets Villa

How do I sign up for rewards?

What are the Reward Points called?

How can I collect Paw Points?

How do I spend my Paw Points?

Do I earn Paw Points with my subscription products too?

How long do I have to spend my rewards coupon?

Rewards | Pets Villa

What is the Online Vet?Updated 2 years ago